TIM Support Analyst Pleno [Inglês Avançado]

Sobre a oportunidade

TIM Support Analyst – Mid-level

On site - Petrópolis

English Speaker

Technical Skills

• Windows OS and end-user computing support.

• ITSM tools (ServiceNow / Remedy or equivalent).

• Active Directory / basic Azure AD support.

• Endpoint security fundamentals (AV, encryption, patching).

• Basic networking (LAN, Wi-Fi, DNS, VPN - L1/L2)

Operational Responsibilities

• Manage incidents and service requests under SLA-driven operations.

• Support asset lifecycle management with audit-ready documentation.

• Willingness to work in shifts.